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Canada Conveyancing Privacy Policy

This policy is effective from 10th August 2026.

1. Summary

This is the privacy policy for our Canada Conveyancing website. Canada Conveyancing is a trading name of PinLocal Ltd, registered office Derwent Business Centre, Clarke Street, Derby, DE1 2BU. Our other sites and services have their own policies which you can review when using their services.

PinLocal Ltd is committed to ensuring that your privacy is protected. If we ask you to provide certain information by which you can be identified when using this website, then please be assured that it will only be used in accordance with this privacy statement.

The purpose of this website is to provide you with the services you request from us. To do so, we need to share your personal data with our trusted partners to provide you with the quote or service you have requested. This ensures you can choose the company that meets your needs. We will protect your personal data at every stage of the process. Please read and make sure you are happy with our Privacy Policy before providing us with your personal information.

PinLocal Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 10th August 2026.

2. Who we are

PinLocal Ltd, registered office Derwent Business Centre, Clarke Street, Derby, DE1 2BU, is the Data Controller of the personal data you provide on this website, and / or that we collect about you. This means we are the company responsible for deciding how your data is processed. PinLocal Ltd is registered with the Information Commissioner’s Office, and our registration number is Z1726192.

This privacy policy sets out how PinLocal Ltd uses and protects the information that you give us when you use this website.

3. What we collect

We may collect the following information:

  • name and contact information including email address and telephone number
  • quotation information such as your old and new address, mortgage and price information, property information, type of property, moving date, and other details we need to provide the service you have requested
  • other information we need to enable our trusted partners to provide you with relevant quotes
  • information relevant to our other services that you have chosen to receive, for example insurance and so on
  • contact, business and financial details from organisations with whom we work, such as affiliates, referrers, service providers, and trusted partners
  • technical information, used to improve the service and website, including your IP address, browser type and version, operating system, information about your visit including the full URL visited, the source of your visit, products or services viewed or searched for, page interaction information (e.g. scrolling, length of visit), and page response times
  • details of communications with you (e.g. emails from you)

4. How we collect your personal data

Most of the data we process will be data that we or our trusted partners collect directly from you when you answer the questions asked in the forms on our and their websites which relate to the service you need; or questions we ask, through various channels, relating to other services you have chosen to receive, such as insurance and so on.

In addition, we collect data about how and when you use our website and our services. This helps us provide you with a good service and make any changes needed to improve our website, products and services. To do this, we may use cookies and similar technology to identify you, your device and other technical information specified above. Please see section 10 below and our Cookie Policy for more information about cookies.

To identify potential partners, service providers, affiliates and referrers, we may obtain contact and business details from our other brands, or third party organisations like social media, public or other sources for business development contacts.

Where relevant, we will collect personal data from our communications with you – such as email, telephone and so on.

We may collect some sales information about services you have purchased from our trusted partners to enable us to charge them according to our contracts with them.

  • The processing and sharing of your personal data with trusted partners and providers is necessary to fulfil the services you have asked us to provide, and is processed under the legal basis of contractual obligation
  • Where appropriate, we will process your personal data with your consent – for example when we use cookies for data analytics purposes
  • We will process under legitimate interests:
    • When processing for marketing and promotion purposes such as calling or sending news of new brands, products or services, special offers or use personal data to improve our services
    • To communicate electronically with potential partners, service providers, affiliates and referrers
    • For customer service purposes

    We have conducted legitimate interest assessments to make sure our business interests do not override your interests. You will be able to opt out of receiving our marketing communications at any time.

  • From time to time we may be required by law to share your personal data with certain public authorities, regulatory bodies or law enforcement agencies, including but not limited to the Information Commissioner’s Office. Where the law requires us to disclose your personal data, our legal basis for doing so shall be Legal Obligation.
  • We shall not process health or other special category data (such as religious or philosophical beliefs).

6. What we do with the information we gather

We require this information to understand your needs and provide you with the service you require. We will only pass your personal data to providers of services you have requested. We shall never sell your information to any further parties without your permission.

We shall use your personal data in particular for the following reasons:

  • To provide your quote request details to our network of trusted firms or other partner businesses for the services that you have requested. They will then contact you with quotes via email/phone/SMS. They may then follow up to see whether you want to use their services.
    • Our trusted partner companies have agreed to process your data in accordance with all applicable data protection laws. You have the same rights over how they use your data as you do with us
  • To contact you to discuss your quotes or gather feedback on the service or service providers
  • For internal record keeping
  • We may use the information to improve our products and services
  • We may periodically telephone you about new products, special offers, related services or other information which we think you might find interesting. If you change your mind, you may opt out of receiving telephone calls at any time, either during the call or by contacting us using the details at the end of this privacy policy
  • If you indicate you are happy for us to do so, in order to provide the Home Setup and Utility Management Services we may, in the course of provision of the services, share move-to and move-from addresses, moving dates, tenancy details, council tax status, and other data required for the provision of those services (including data relating to other occupants or household members) to Ethical Introductions Ltd (T/A Just Move In) to enable them to fulfil the contract for those services. You can read Just Move In’s privacy notice on their website.
  • If you consent for us to do so, we may periodically send promotional emails and other electronic messages about new brands, products, websites, special offers, services or other information which we think you may find interesting. You can ask us to stop sending these communications at any time. You can do this either by clicking on the unsubscribe link in our emails, or by replying “STOP” to any SMS message, or by contacting us using the details at the end of this privacy policy
  • We may use profiling to tailor our offers, but this profiling does not produce any legal or significant effects.
  • If you respond to the invitations we send you to get quotes for other services, we will always inform you when other companies will be sent your details, and the purpose for sharing your data with them.
  • From time to time, we may also use your information to contact you by email, phone, or mail for market research or feedback purposes
  • From time to time, we may process your personal data for customer service purposes
  • We may use the information to customise the website according to your interests, or to measure the relevance and effectiveness of our advertising
  • Your personal data (in encrypted form) may be sent to social media and advertising platforms for advertising and audience generation purposes; you have the right to be excluded from such transfers by contacting us.
  • We may contact our partners, service providers, affiliates and referrers for financial or other contractual reasons
  • If PinLocal Ltd or its assets are acquired by a third party, personal data held by PinLocal Ltd about its customers will be transferred to the acquirer.

You have the right to opt out of any marketing or profiling processes at any time by writing to The Data Controller, PinLocal Ltd, 131 Finsbury Pavement, London EC2A 1NT or emailing dpo@pinlocal.com. You can contact our Data Protection Officer at dpo@pinlocal.com.

7. Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure we have put in place suitable physical, technical, electronic, organisational and managerial procedures to safeguard and secure the information we collect online. We use state of the art technology for processing and storing data, and data transfers, including encryption, and access control. Your personal data is processed with confidentiality and integrity.

8. When we share your personal data

  • PinLocal Ltd may share your personal information with other service providers but only when you request specific services from us which our trusted partners will fulfil.
  • Our partners will also act as data controllers, as they need to use your personal data to generate a quote, and to contact you. We are not in control of the processes or policies of partner companies who may provide you with quotes and/or services; the partner companies are responsible for their own data protection compliance when they process your personal data to provide their services.
  • Use of our service is free as PinLocal Ltd will receive a fee from our partner service providers.
  • If you wish to take additional services from us, we will inform you about those partners to whom we will send your information.
  • We may also share your personal data with data processors who act under our instructions to provide services with confidentiality and integrity in compliance with relevant data protection laws, such as the Act, GDPR and PECR.
  • We will also disclose information when required to do so by law, for example to disclose your details to government bodies such as HMRC or law enforcement agencies
  • With your consent, we will drop a cookie onto your device to enable us to share some of your personal identifiers (encrypted) with social media channels such as Facebook, so that we can place ads for relevant services onto your devices. See our cookie policy for more information.
  • We maintain a documented record of all data sharing decisions, including the purpose of the sharing, the categories of data involved, and the identity of the recipient. Each decision is assessed against our legal obligations and business needs to ensure compliance. These records form part of our accountability framework and are reviewed on an ongoing basis.
  • Before sharing personal data with any third party, we conduct due diligence to assess their data protection practices. All partners are required to enter into written agreements covering:
    • How personal data may be processed
    • Their obligations in relation to implementing appropriate technical and organisational measures to protect the personal data
    • Provisions for confidentiality, breach notification, and cooperation with audits.
    • Restrictions on onward transfers without our prior approval.

9. Where we store your information

Your data will usually be held in a destination inside the United Kingdom (“UK”) or European Economic Area (“EEA”). However, there may be times when the data we collect from you may be transferred to, and stored at, a destination outside the UK or EEA to countries that provide an adequate level of protection. From time to time, our systems, including your personal data, may be accessed by our developers in India. We use the UK or EU Standard Contractual Clauses and have conducted a Transfer Impact Assessment to cover the transfer of personal data to India.

10. How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Information on the cookies we set, and their purpose can be found by clicking on the cookie banner on our website, or in our cookie policy.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

12. Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us at The Data Controller, PinLocal Ltd, 131 Finsbury Pavement, London EC2A 1NT or emailing us at dpo@pinlocal.com.
  • We may use your personal information to send you promotional information about third parties which we think you may find interesting, if you tell us you would like us to do so.

13. How long we keep your personal data

All personal data will be held in accordance with our company retention and deletion policy. We only keep your information for as long as it is needed for each of the activities we have identified in this privacy notice, or while you have an active account with us, in order that we may offer and provide our services to you. We will also keep your data for as long as is required to meet our legal or regulatory obligations.

14. Your data protection rights

Under the general data protection regulation, you have rights over how your data is processed. These are summarised below:

Your right to complain

If you believe your personal data has been mishandled or your rights under data protection law have been infringed, you have the right to lodge a complaint with us directly.

You can submit a complaint via:

To help us investigate your complaint efficiently, please include your full name and contact details, a clear description of your complaint, and any relevant supporting documents.

We will acknowledge your complaint within 30 days and may make additional reasonable enquiries about it. We will aim to resolve your complaint without undue delay. You will be kept informed of progress and the outcome.

Consent

Where our processing of your personal data is based on your consent, you have the right to withdraw that consent at any time; please note if you withdraw your consent, it will not affect the lawfulness of any processing of your personal data we have carried out before you withdrew your consent.

Object to the processing of your information where this is justified

You have the right to ask us not to process your personal data for marketing and research purposes. Our very first communication, and every marketing communication we send after it, will include the ability for you to unsubscribe or object. Where our processing of your personal data is based on your consent, you have the right to withdraw that consent at any time and at no charge.

Access your personal data by making a subject access request

You have the right at any time to ask us what personal information we hold about you, and to be provided with a copy. As data controller, we will be as clear and transparent as possible and uphold any requests for data disclosure as soon as possible. If you repeatedly make such requests, we will be entitled to charge a reasonable fee for the second and subsequent requests.

Rectification of your information

The accuracy of your personal data is important to us. You can rectify, update, or ask us to amend any data that is incorrect or out of date, including your address and contact details, at any time. If you believe that the information we hold about you is incorrect or incomplete, please tell us as soon as possible. Proof of identity may be required in some circumstances.

Erasure of your information where this is justified

You have the right to ask us to delete the information that we hold about you if, for example, you consider that this information is no longer necessary for the purpose for which we collected it. This is sometimes referred to as “the right to be forgotten”. Where we cannot erase all of it, we will retain only the minimum needed to meet our legal and regulatory obligations.

Suspend processing

The right to ask us to suspend processing of your data if: (i) you consider that it is inaccurate; or (ii) its processing is unlawful but you do not wish us to delete it; or (iii) we no longer require the data but you need us to keep it for a legal claim; or (iv) you object to the processing and we are verifying whether we have a legitimate reason to continue processing it.

Data portability

The right to be provided with a copy of the data that we hold about you in a commonly used electronic format. This is sometimes referred to as “data portability”.

15. How to contact us

If you wish to exercise any of these rights, or to request details of personal information which we hold about you, please use the contact details provided in section 14 above. You can contact our Data Protection Officer at dpo@pinlocal.com.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office.

Address: The Office of the Information Commissioner, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
Website: https://ico.org.uk/
Tel: 0303 123 1113.

16. Changes to this policy

From time to time this policy will be updated if there are any changes in the way PinLocal Ltd (trading as Canada Conveyancing) processes your personal data. You are advised to review this policy on a regular basis.

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